You may return most new, unused items within 60 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.). Most custom orders cannot be returned.
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
Our mailing address is:
PO Box 152137
Austin, TX 78715
Quality and customer service are very important to us! If you have a problem with your order or a product purchased from us, please let us know so that we can help make it right. firstname.lastname@example.org
Every Vulgar Baby product is custom, made-to-order with 100% love and humor. Please allow 1-3 days processing before your order ships. When choosing Priority Mail Express shipping, we strive to get your order out within 24 hours, if possible.
We ship USPS for all shipments. Once shipped, you can expect to recieve your order within 3-5 days. Priority Express shipping is also available (1-2 days). Working on a deadline but don't want to swing for expedited shipping? Let us know when you are hoping to recieve your order by and we will do our best to get it to you within your time frame.
We can ship to virtually any address in the world. Note that free shipping does not apply to international sales.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Feel free to contact us ahead of time to work out any special shipping situations.